GoWireless Verizon Review Horsham

Today I must deviate from the impetus for this site and post a review of GoWireless.  I had a horrible customer service experience with them and posted the review on Yelp.  GoWireless had Yelp take down the review because I posted it on more than one page, and Yelp will not allow it to be reposted because of this.  So here is my review of GoWireless as it existed on Yelp...

I have long had a bad impression of Verizon because of poor customer service but recently I was attracted to Verizon again because the deal seemed more attractive. So I visited Go wireless in Horsham Gate, 100 Welsh Rd, Horsham, PA 19044. I purchased a Samsung Galaxy S5 and was told by the manager Gary that I could return it within 30 days for a $35 restocking fee.

When I got my first bill I logged in to Verizon website and realized I was overcharged for the phone by $100, about $5/month. Go wireless isn't owned by Verizon and as such charged me more than I would've paid at a Verizon owned store.  When I noticed the discrepancy I went to the store to try and get a credit or return the phone and repurchase elsewhere. 

Upon visiting the store I worked with Dennis the assistant manager. I was informed that the return policy is 14 days and I was on my 15th day.  I was also informed that the store manager who told me the return policy is 30 days was fired the day before and they wouldn't honor his agreement.

Dennis wasn't willing to credit me any money by charging me too much for the phone.  His regional manager was in the store and wasn't willing to credit me either.  Instead of accepting that I was aware of the lower price charged by Verizon and agreeing to make me happy, he and his regional manager worked to pass the buck onto Verizon.

They called a retention line and asked to increase a bonus offer I received for porting my number in, but retention was unwilling to help.  After dealing with the special retention line, the buck got passed to customer service.  Again, Dennis tried to sweet talk customer service into giving me a $200 credit being offered now... it was a $100 credit when I bought, for porting my line.  This was in addition to the fact that I was overcharged $100 for the phone. 

I'm rational and all about fair, I was willing to accept $100 any way he could do it, even though I should've been awarded $200 and the ability to take advantage of the 30 day return policy offered by GoWireless when I purchased. I later learned they could've returned it on the 15th day if they had just asked Verizon for approval.  But Go Wireless didn't care about saving my business, they would rather have the $100 in their drawer than my repeat business.

As Dennis tried to sweet talk customer service we both realized the representative wasn't understanding the situation, the rep was obviously very unintelligent and also uninformed of the new $200 offer.  Dennis asked for a floor supervisor.  At that point I got handed the phone to speak to a customer service supervisor.  I spent about 5 minutes explaining my situation including the fact that I was going to add a line, and convert my home cable to Verizon, but my decision hinged on how this was handled.  If I didn't get a fair resolution, I instead would leave Verizon, pay the full cost of my phone and move on.  After explaining the whole story the floor supervisor said "give me one moment and I'll look at your account for you." 

What happened next was crazy... 5 seconds later someone from tech support picked up the phone and asked how they could help me.  I asked for him to put me back on with the floor supervisor.  He was unable to reconnect me and insisted he could handle my issues.  So I spent 5 minutes explaining my story again to learn that he is unable to do anything.   Dennis then tried to talk some sense into him, but realized the tech support rep didn't have the power to fix my situation and the floor supervisor did, of which I no longer would be transferred back to.

The regional manager agreed to look into this with their bosses at GoWireless corporate and maybe VZW.  Go Wireless corporate was unwilling to credit me back $100.  I even offered to port my sons number over in order to have an extra $100 applied in his deal somewhere... I was willing to do this even though I wasn't really ready to move my son from t-mobile yet.  I was willing to work with them, to give them more business in order to help them justify the decision to credit what I was entitled to.

Through all of this, his bosses would not allow me to have the $100.  I have owned a cell phone store, I used to be a regional manager for a Cingular Wireless agent.  I can assure you that what his bosses did is not only greedy, but downright stupid.  It makes no business sense.  There is still plenty of profit in the deal they got with me, and if I leave Verizon before the 30 days is up, they get nothing. 

Go Wireless is owned/run by a bunch of greedy and unfair jerks.  It's not even fair to call them businessmen.  They are more like bottom feeding sharks.  I will never do business with them again and hope that you don't do business with them either.  I also will not work with Verizon Wireless again, but if you must... go to a corporate owned store so you get the proper pricing.

FITNESS EXERCISE Bosu, YogaHands, Hula Hoop, Rope Trainer, Powerblock, and Weight Vest

Want to workout and support American manufacturing at the same time?  These fitness items are all Made in the USA! 

BOSU Balance Trainer: Whether you are looking to tone and strengthen, improve core strength, lose weight, or simply get healthy and fit; the BOSU® Balance Trainer is easy to use, fun, and effective. Any exercise performed on the ground may be moved onto the BOSU® Balance Trainer to amplify the challenge and increase results. Use the BOSU® Balance Trainer, dome or platform side down...the options and exercise progressions are endless, and help to enhance mobility, strength, balance, and overall fitness levels. Anybody can use it, regardless of age or fitness level.  A Made in the USA logo is on the BOSU.

Expand-Your-Hand Bands to Kiss Elbow Pains Goodbye: 
Prevent, eliminate or reduce the pain associated with tennis elbow, golf elbow and related overuse and muscle imbalance injuries - authentic IronMind Expand-Your-Hand Bands are fun to use and amazingly effective. From the world leader in grip strength and hand health, this 10-pack includes two complete sets of five latex-free bands - each band is a different strength and is color coded for quick identification. Keep one set at home and one at work, ready to use. Besides their physical benefits, IronMind Expand-Your-Hand Bands are terrific stress reducers too, so keep one in your pocket or purse - instead of grinding your teeth and raising your blood pressure, do a few relaxing reps and make something good come from an otherwise unpleasant situation.



YogaHands - Hand Exerciser & Stretcher: 
Helps to Alleviate and Prevent Carpal Tunnel Syndrome, Tendonitis, Hand Pain and Arthritis
YogaHands is the natural solution for hand and wrist pain. Its patented design provides hand therapy

in just minutes. Lightweight and compact, you can bring YogaHands anywhere you go. Use them whenever you have a spare moment or as soon as you feel your hands cramping up. We developed YogaHands with the same genius design and know-how that made its companion product, YogaToes, a global success. Our hands fight a wholly different battle than our feet and we developed YogaHands around that. Yes, construction workers and builders are tough on their hands. But, the repeated hand motions of office workers and musicians can bring about as much injury and pain. In fact, according to the Department of Labor, Carpal Tunnel Syndrome is the cause of nearly HALF of all missed work time - across the board. Frequent, repetitive use of the hands (texting, gardening, typing, etc.) produces tension, fatigue, cramps, and swelling. Stretching and conditioning the hands releases tension in fingers, the palm and wrists.

With articulating wedges, YogaHands provide custom stretching and exercise. From athletic trainers to artists, from dentists to deejays, they all love our product. YogaHands are made in the U.S.A. of sturdy yet lightweight material. Each pair comes with a 30-Day Money Back Guarantee and a Lifetime Warranty. *Place the pointed ends of the wedges between your fingers (leaving the thumb out). *Push each of the wedges towards the palm until the desired stretch is felt. *Start with several minutes each day and work up to longer as you feel comfortable.

Weighted Hula Hoop for Exercise and Fitness - 1.5 and 2.0 lbs: 

Canyon Hoops are made in the USA and we have shipped over 70000 of our hoops worldwide. Canyon Weighted Exercise Hoops have been designed to combine the ideal size and weight to help you lose weight, trim your waist line, build stamina, and improve your overall fitness level while being easy and fun to use. The larger size and weight make these hoops easy to initiate and maintain the hooping rotation. but are not so heavy that they cause bruising or are harmful. One piece construction, no frustration or broken nails putting 6 to eight hoop pieces together only to fall apart or pinch during use. No amount of normal use will cause the hoop to kink, crack, bend, or crush. To get an idea of the size of the hoop, use a tape measure and measure from the floor up 38 or 42 inches. As a general rule your hoop should fit from your belly button to the middle of your chest. Want this same great hoop as a collapsible hoop visit



WOSS ROPE Trainer: Most versatile ROPE Trainer on the market, 

The Rope and Webbing are USA made products of the highest quality. This trainer works a little like TRX® suspension cables. No Cam buckles sliding over your arms! This system is fully adjustable through the handles on the rope. No shiny boxes here. No DVDs to collect dust.

This Trainer is perfect for the action-outdoor type (can easily be used indoors as well). No Cam Buckle to jam should you drop the Trainer in the mud or the sand on a beach. This WOSS ROPE Trainer System comes with 17ft of Rope and a separate Door Anchor. 

This fully adjustable Trainer has two workout Handles with built-in 1-1/2" wide Foot Loops, and a separate Door Anchor. Use it indoors or outdoors, at home or on the road.  Thanks to the ingenious (and simple) Prusik knot, length adjustments are as simple as sliding the knot up and down the rope. Once one loads the knot (perform an exercise) the knot locks onto the Rope without slipping.
No cam buckles sliding over your arms! To attach the Handles simply loop them around the rope twice as shown in the illustration and the accompanying instructions - attached in seconds!

WOSS Trainer ELITE Suspension Trainer: The four main components, top-adjustable center strap, split anywhere-anchor, length-adjustable door anchor and double-loop strap make this WOSS ELITE 1-Inch suspension trainer a platinum suspension trainer using US military webbing of the highest quality–made in USA. Having the cam buckles at the top of the trainer allows the user to easily set up the trainer's length by just looking at the handles while lengthening/shortening the straps. No need to raise the handles to adjust the trainer by the cam buckles and guess the height. This frees up the lower part of the cam buckles which results in no rubbing over ones arm. Using cords to attach the handles rotates the center strap 90 degree and lays the strap flat over one's upper arms when doing push-ups and not on its knife edge as with that of competition. 

The anchors that come standard with the ELITE allow this trainer to be practically attached anywhere. Anchors included: One 8-Feet split anywhere-anchor cam buckle strap, a 2-Feet double-loop strap and our length-adjustable padded 2.5-Feet door anchor–the only of it's kind on the market. All utilize D-rings for easy attachment-doors, branches, rafters, bars (at the gym), even smooth posts in the park are no problem for this system. Having a strap (Equalizing loop) between the cam buckles allows for an equalization of the height of the handles if they are not adjusted evenly. No shiny boxes here. No DVDs to collect dust. Just what you need-First Class Equipment-Made in USA.

PowerBlock Dumbell Sets: Powerblock is an innovative dumbell solution manufactured in America. These modern weightlifting tools allow you to fit a wide variety of weights into one dumbell. This is the only dumbbell system that can expand to meet your strength needs, PowerBlock dumbbells are the most versatile and effective exercise tool ever developed for strength training. PowerBlocks work intuitively. Rather than requiring you to buy a room full of dumbbells, PowerBlocks act just like a weight stack at the gym, with a weight handle that fits inside the first

weight, which fits inside the second, which fits inside the third, etc. When you want to change weights, you simply move the weight selector pin into the appropriate slot and you're set. As you lift the core, all the weights above the selector pin are lifted at the same time, turning your dumbbell from one weight to another. Not only is the system remarkably easy to use, but it's also cost- and space-efficient, as a single pair of dumbbells can do the work of dozens.



Weight Vest: 

An extremely high quality line of weight vests.  If you need a weight vest for Crossfit®, or training for football, basketball, soccer or running, V-Force, V-Max, and BOX weight vests have a solution custom-made just for you. You can be 100% certain your weight vest will last a lifetime, that's why they give you a true Lifetime Warranty.

Plus, you never have to worry about fit or function. There is a 30-Day money-back guarantee from the manufacturer!  If you want to support American workers these weight vests are made in Idaho, USA and are designed and constructed with over 25 years of experience. You want a weight vest that will last, one that is not moldy or dusty or has insect nests inside like imported vests. Weightvest.com uses only the best materials available so your vest is secure and durable for a lifetime of use.

Cat Dancer is Made in USA

The Cat Dancer is one of the best cat toys I've ever come across.  It's very inexpensive and every cat I have ever seen will be interested in playing with the Cat Dancer.  The Cat Dancer isn't a toy you'll throw to your cat and it'll just stare at it after a few moments.  You'll hold one end of the Cat Dancer and without using up much energy the other side of the toy will bounce around like a fly.  The toy is so simplistic and perfect and it's MADE IN AMERICA! 

From CatDancer.com:

"Cat Dancer is the original interactive cat toy. Spring steel wire and rolled cardboard create an irresistible lure for cats and great fun for cat lovers. Home-tested by over 8 million cats."

K'Nex Toys are Made in America

K’Nex manufactures their awesome toys in Hatfield, PA.  They received a visit from President Barack Obama so he could highlight American manufacturing.  As he says in the speech, they manufacture over 3,000 pieces per minute and every box around the world is stamped "Made in America." 

K’Nex toys are a little bit like Lego’s.  K’Nex toys encourage building and creativity and provide hours of fun and endless combinations from toddlers to adults.

Bring manufacturing jobs back to the US, try some K’Nex!

Squatty Potty solves your poopy problem!

Do you even know that you have a pooping problem?  Millions of people around the world squat while using the bathroom instead of sitting on the toilet seat with your feet on the ground.  Squatting "can help with straining issues such as hemorrhoids, pelvic organ prolapse, constipation, bloating and IBS." The current market leader in bathroom squatting solutions is an American manufactured product featured on Shark Tank called "Squatty Potty." 

Purchase the Made in USA Squatty Potty on Amazon.com

Chord Buddy as seen on Shark Tank is American made

The guitar can be a tough instrument to learn but so many people want to play it.  If you find yourself in this position you should give the American made "Chord Buddy" a try.  Chord Buddy is a unique tool that helps people learn the guitar by simply pressing a button.  The Chord Buddy is attached to the guitar over the strings and instead of fighting the pain of the fingers on strings, you simply press a button.  As you become more comfortable with the guitar you can slowly remove buttons thereby exposing the strings and playing in a traditional method.

Travis Perry, the inventor of Chord Buddy appeared on Shark Tank and wowed the panel.  He received 4 good offers, and ended up taking a deal with Robert Herjavec who wants to be a rock star but had a tough time learning guitar before meeting Travis.

As is typical, Kevin O'Leary argued on behalf of Chinese manufacturing (he's certainly not wonderful).  Mark Cuban argued on behalf of social responsibility and the virtues of American made.  Travis wasn't about to sell out, he's only interested in producing his chord buddy in America.  They currently employ 15 people in the lower Alabama area which Travis affectionately refers to as "LA."

If you are trying to learn the guitar, the Chord Buddy is a must have... and it's made in the USA!  You can purchase the "Chord Buddy" on Amazon here.

Spirit Hoods made in LA (Shark Tank)

Spirit Hoods are faux fur fashion accessories to cover your head with warmth and animal patterns.  The faux fur designs are unique as they flow down to waist height.  Spirit Hoods were featured on Shark Tank however the sharks thought that the Spirit Hood was a fad.  Maybe it is, but that's not what caught our eye.  We were happy to see that these interesting head coverings were made in Los Angeles.

Spirit Hoods are proud to be made of faux fur, as they are a socially responsible company who likes American made and preserving the natural life in our environment.

You can purchase Spirit Hoods on Amazon here.